Your PS5 won’t connect to Wi-Fi? Others are experiencing the same issue in both Standard and Digital editions, despite its rarity. I understand that after waiting so long for the new PS5, it is difficult to wait a moment longer due to a connection error. It could be an issue with the Wi-Fi router’s settings or the PS5’s configuration.
In this article, I will explain how to identify the problem and fix it yourself. However, it could also be a hardware issue. Sony must therefore replace your unit.
Let’s first examine some additional Wi-Fi connection-related PS5 connection errors.
Similar Issue Associated With PS5 Won’t Connect To Wi-Fi.
- “Your internet service provider or router may be preventing your PS5 from connecting to the internet” –This is a common error code encountered by PS5 users. This error could be indicative of a problem with your Wi-Fi connection. Some users testified that they were able to connect to the internet on their PS5 via their phone’s hotspot but were unable to do so via their Wi-Fi connection.
- “PS5 connection drops after some time” –Many users have reported that their PS5 loses its connection after connecting to a Wi-Fi network for about an hour.
- “PS5 low download speed issue” –Many users experience this issue. If you peruse online message boards, you will be astounded by the number of PS5 download speed complaints. People claim that 2.4 GHz connections provide faster speeds than 5 GHz connections.
Having said that, let’s investigate what may be causing the issue.
Why My PS5 Won’t Connect To Wi-Fi?
If your PS5 cannot connect to a Wi-Fi network, the following could be the cause:
- No internet connection via Wi-Fi – The Wi-Fi router’s internet connection may have been disconnected. The PS5 will be unable to connect to the internet via your Wi-Fi network if the router itself has lost connectivity. This can be determined by observing any other laptop or mobile device on the same network.
- Slow or fluctuating internet connection – If the Wi-Fi router has internet access, but the PS5 keeps disconnecting from game servers, the issue could be a slow or fluctuating internet connection. Conduct an internet speed test to determine if this is the case. Then you should contact your service provider.
- The PlayStation 5 console is too far from the Wi-Fi router. If the console is too far from the Wi-Fi router, a PS5 Wi-Fi connection loss is possible. Try to keep the console as close to the Wi-Fi router as possible. If there are walls or other obstructions between the router and the PS5, the connection to the console may also be hindered.
- PSN is offline; PSN is an acronym for PlayStation Network. If the PSN servers are offline, then your PS5’s inability to connect to Wi-Fi is due to this. Periodically, PSN servers are taken offline for maintenance and other purposes. Hence, before blaming the Wi-Fi connection, it is necessary to ensure that the PSN is online.
- PlayStation console hardware issue The PS5’s inability to connect to Wi-Fi may be the result of a hardware issue. This can be verified by attempting each of the below-listed fixes. If none of these solutions work, it may be time for Sony to replace your PS5.
Now that you know what could be causing the error, it is time for me to provide the solutions.
How To Resolve “PS5 won’t Connect To Wi-Fi.”
Method 1: Verify the entered Wi-Fi password is correct.
First, ensure that you entered the correct password when connecting to the Wi-Fi network.
If you have recently changed the Wi-Fi user name and password but have not logged in with that password on the console, an authentication error may be preventing it from accessing the internet via the Wi-Fi network.
If so, navigate to the network settings and reconfigure your Wi-Fi connection. This should fix the PS5’s inability to connect to Wi-Fi.
Method 2: Restart and reset the PlayStation 5
If a setting or configuration issue is preventing the PS5 from connecting to Wi-Fi, the first step is to reset it.
Restart the PS5 and determine if it can connect to the Wi-Fi network. If it continues to fail to connect, reset it to factory settings.
To reset your PS5, perform the following steps:
- To power down the PlayStation, press the power button.
- Then, press the power button for approximately 10 seconds until a beeping sound is heard.
- Press the PS Button on the controller at this time
- Select then the PS5 reset option from the safe mode menu
- Wait until the process has concluded. It will restart automatically
- Again attempt to connect to the Wi-Fi network.
Method 3: Reset the Wi-Fi router
The majority of forum users concurred that resetting the Wi-Fi router would solve the issue. This will require some time and possibly some technical expertise.
Follow the specific instructions for resetting your router to avoid having to do so again. Do it properly, and the issue will disappear.
Once the connection settings have been reset, reconnect the PS5 using the correct user ID and password.
According to reports, this has resolved the issue for many users; therefore, it is worth a shot.
Method 4: Move your PS5 console closer to the wireless router
Wi-Fi routers have a fixed range, meaning that your connected devices can receive the signal if they are within a certain distance from the router. Due to walls and objects interfering with the signal, this range can vary.
Even if your console is within range of the router, its signal strength will weaken if it is far away. This will slow down the network speed and may cause the PS5 to continually disconnect from Wi-Fi. Therefore, I advise you to be as close to the router as possible to achieve the highest internet speed.
If your PS5 internet connection was slow, this might solve your problem.
Method 5: Utilize the PlayStation fix & connect website
This is Sony’s online support portal for PlayStation-related issues. In this portal, Sony assists purchasers in resolving product-related issues.
In spite of the fact that the PS5’s inability to connect to Wi-Fi appears to be your fault, Sony will replace your unit if the problem is hardware-related.
For internet connection issues, Choose ‘My PS4 or PS5 Can’t Connect to the Internet on the Fix & Connect portal. This service must guide you to the root cause of the problem.
Method 6: Check the status of the PlayStation Network
PlayStation Network servers are necessary for the PS5 to function. But occasionally, the PSN servers experience outages. This means there will be no gameplay, but these server outages typically do not last long. If the PSN servers are down, there is no alternative but to wait until they are operational again.
Simply visit the PlayStation Network server status website to determine whether there is an outage in your region.
Method 7: Modify your PS5’s DNS settings
Your PS5 utilizes the default DNS settings provided by the router. However, if you are experiencing PS5 Wi-Fi connectivity issues, it is likely that your Internet service provider’s DNS is flawed.
Try using one of the other free DNS services available on the web.
- Open settings
- Visit a network
- Then navigate to settings
- Select Configure Internet Connection
- Utilize the drop-down menu to select Manual Setup
- Next, select use Wi-Fi
- Press DND and set 8.8.8 as the primary DNS and 126.96.36.199 as the secondary DNS.
- Then tap completely
Connect to the Wi-Fi network and determine if the PS5’s inability to connect to Wi-Fi has been resolved.
Method 8: Connect to the internet through an Ethernet cable connection
Wi-Fi is hassle-free, but wired connections are always superior for connectivity. If your PS5s are unable to connect to the Wi-Fi network, try connecting to the internet through an Ethernet cable.
Connect a long Ethernet cable to the PlayStation console and forget about internet issues. Yes, the use of a cable is inconvenient, but it provides superior Internet connectivity.
Frequently Asked Questions
How do I connect my PS5 to WiFi?
To connect your PS5 to the internet, navigate to the networks tab in the settings menu. Then, on the connection status tab, select set up internet connection. Choose your Wi-Fi network and enter the passwords there. The PS5 is now connected to the Wi-Fi network.
How do I prevent my PS5 from losing Wi-Fi connectivity?
Even if your console is within range of the router, its signal strength will weaken if it is far away. This will reduce network speed and may even cause the PS5 to continually disconnect from the Wi-Fi. Therefore, I recommend positioning yourself as close as possible to the router for optimal internet speed.
What can be done if a PlayStation cannot connect to WiFi?
This can occur for a variety of reasons. Resetting the PlayStation to factory settings is the best solution. However, if this does not resolve the issue, contact Sony and check for a hardware problem with your console.
If your PS5’s inability to connect to Wi-Fi persists after attempting the aforementioned solutions, there may be a hardware issue with your PlayStation console. In such a case, Sony will replace the product for you.
If you are unable to resolve any technical error or problem on your Windows PC by yourself, I would highly recommend the PC Repair Tool. This tool can fix update errors, as well as DLL, registry, game, and BSOD errors, among others.
Feel free to share this article with other PS5 users if you find it helpful.