What is Intercom?
Intercom is a platform for customer communication. With customized content, behavior-driven messages, and conversational support, it shows you who is using your product or website and makes it easy to engage with them individually.
All of Intercom’s plans have different capabilities that allow you to interact with your clients in various ways.
Features of Intercom
Inbox for Team
Respond to client queries using a shared, collaborative, and highly customizable Inbox. The Team Inbox feature of Intercom allows you to provide personalized and scalable help to your customers.
Messages Sent Out
Encourage customers to take action by sending them customized emails, Smartphone push notifications, and in-app communications. You can use outbound messages to onboard and support your clients on the web and in your mobile app.
Articles from the Help Center
Create a knowledge base and add articles to it to give your customers self-service support. Articles can be shared automatically in Messenger or in discussions by teammates.
Tours of Products
With guided, adoption-driving tours, onboard and support clients while highlighting new features.
Create conversational bots to qualify leads, respond to support requests, and more.
Bot for Resolution
Allow your team to spend more time on personal client encounters by automatically answering consumer questions and resolving simple issues.
11 Best Intercom Alternatives For Better Communication In 2022
Intercom alternatives: Are you on the lookout for the best Intercom alternatives and competitors? Intercom is a sales and interaction live chat software. It can be used for live chat with site visitors in order to convert them into customers. Intercom can also be utilized for marketing purposes. However, it lacks a number of advanced functions, so you may need to look into other options that have fewer limitations. You can learn about Intercom alternatives in this article; here are the details:
LiveChat, Inc. is one of the most widely used live chat and help desk plugins for customer service. It is the first live chat software that runs on all operating systems. To improve the communication process with your customers, you can integrate LiveChat with WordPress and other popular website builders. It’s available in more than 41 languages, making it a truly global software application. The chat can be operated from any device, including your laptop, phone, tablet, and so on. It offers a clean user interface that may be displayed on your website and competes with Intercom.
Olark is a live chat software tool designed for sales and customer service representatives. It can be used to connect with visitors, provide assistance, and turn them into customers. To transport data from the live chat software to your website, it interfaces with CRM software, eCommerce solutions, and other technologies. It has options for customizing the live chat window to match the look and feel of your website. You can adjust the shape of the live chat box and add attractive colors.
Slack is a web and mobile tool for team collaboration. It can be used to communicate both internally and externally. And Slack allows you to create channels and communicate messages to a larger group of people. It also allows you to interact with your employees and customers autonomously. When compared to live chat software applications like Olark or LiveChat, Inc., it’s a distinct kind of software. To answer to a consumer, you can use Slack to include numerous staff members in a discussion. To swiftly share content during the chat, it can be integrated with a variety of apps, tools, and services. With plugins like Extraordinary Automator, you can integrate Slack into WordPress.
4. Zendesk Chat
Zendesk is another popular live chat platform that you can use to communicate with your customers via the web, app, or messenger. It provides a targeted and behavior-based chat option for connecting with your landing page visitors. You can assist such users in signing up for your service or making a purchase right away. Alternatives to PDF Readers are also available. It covers things like chat scores, file sending, chatbots, and online forms. Zendesk Chat offers a real-time control panel that displays active talks, inbound chats, queued chats, wait time, reaction time, and other software actions.
SnapEngage is a sales and supports corporate chat software tool. It contains a site-specific conversation platform with goals. To communicate with your users on any platform, SnapEngage integrates with Facebook Messenger, SMS-to-Chat, Tweet-to-Chat, WeChat, and other popular software applications. It regulates the flow of talks with bots and personalized messages, just like other live chat software. You can change the look of the chatbox. It offers analytics, user information safety, and security, and is HIPPA compliant for healthcare institutions. You may utilize SnapEngage instead of Intercom with confidence.
FreshChat is a live chat and messenger program. It enables you to communicate with site visitors via bots and projects in order to turn them into customers. When users begin to leave your site, you can display a pop-up notice to them. FreshChat allows you to send users behavior-based messages based on whatever landing page they are browsing. It has clever plugs, programmed reactions, private notes, desktop alerts, chatbots, and other features. Slack, Facebook Messenger, Shopify, WordPress, and other internet services can all be integrated with FreshChat.
Chaport is an excellent WordPress live chat plugin. Operators who have signed up, unrestricted chat capacity, reporting, analytics, chat history, and email notifications are all included. And Chaport’s free version allows you to have up to five employees online at once. For extra features, you can upgrade to the premium plans. Chaport also offers multilingual chat widgets, Zapier connection, and mobile apps to allow you to use live chat from any device. It has visitor notes, automatic invitations, typing insights, and other features.
8. Comm100 Live Chat
Comm100 Live Chat is a messaging and chats service that is perfect for your website, apps, and social media accounts. It is entirely based on user behaviors, and it provides personalized messages to your users based on their actions on your website. Pre-chat studies, eCommerce and CRM integrations, sophisticated tracking, bespoke messages, and more are all included. Comm100 Live Chat is a flexible platform for interacting with customers and visitors to your website. It greets consumers with pre-programmed messages and makes them feel important.
Wander is a fantastic live chat software and marketing platform for small businesses. It aids you in connecting your sales team with potential customers. It contains a Drift Bot that engages your visitors in conversations by providing quick responses. Drift gives you access to the most prominent e-mail marketing providers as well as other useful tools. Important features include a meeting planner, visitor information, account-based marketing, an automated assistance center, and more. Drift is simple to install on your website and operate from a mobile device.
10. Pure Chat
Pure Chat is a completely free live chat solution for websites with a lot of traffic. Also, Pure Chat is the ideal alternative if you need a dedicated live chat operator. It can link to your website and display a chat widget that allows users to communicate with you. The free package includes unlimited conversations, an interaction hub, chat records, customizable widgets, up to three operators, mobile apps, and more. It shows users a pre-chat form so they can fill out their personal information and you can interact with them as soon as you’re online. Pure Chat is a viable substitute for Intercom.
Smartsupps is a low-cost live chat service that you can integrate with your website and apps such as WordPress, WooCommerce, Magento, and others. It connects with Google Analytics to provide chat reports, and it also allows you to create custom reports for live chat sessions. You can make use of Smartsupps’ free live chat service. However, the chat history is only saved for 14 days. The complementary strategy includes basic chatbox modification choices. It comes with a completely free strategy. The monthly premium plan is $8 per agent.
We hope this article was useful in helping you choose the finest Intercom alternatives. You can visit us to know more about technology advancement and development. Keep visiting us, Goodbye!